CAN I APPLY FOR A RENTAL PROPERTY WITHOUT VIEWING IT?
We cannot approve an application if the tenant has not physically inspected the property, unless written authorisation has been given to a family member or friend who can inspect the property on your behalf. This way we can be sure that the property is suitable to your needs.
WHAT HAPPENS AFTER I HAVE APPLIED FOR A RENTAL PROPERTY, HOW DO YOU CONDUCT TENANT RECRUITMENT?
Once your application is completed and submitted, it will be processed within 48 hours – and you’ll be notified as soon as possible by one of our leasing team members.
Every applicant is screened and their references are thoroughly checked and scrutinised. Once an applicant has been selected, we carefully prepare, check and execute all the agreements.
WHAT IS INCLUDED FOR A TENANT IN YOUR PROPERTY MANAGEMENT SERVICES?
At Vivid we offer you a complete end-to-end property management service:
- Getting Started - Finding your new home, professional property viewings and easy applications.
- Preparing to move in - Your welcome meeting and formalising your lease.
- Moving into your new home - Your new home induction, property condition report and we remind you about all the other items you will need to action to make the transition into your new home easy and hassle-free.
- Enjoying your new home - Vivid Service Desk, Routine Inspections, Annual Services, Lease Renewals or Ending your Lease.
DO I NEED INSURANCE IF I AM THE TENANT?
Yes! We strongly advise all of our tenants to protect themselves and their possessions through adequate tenant contents insurance. Property owners are not liable for any damage or destroyed tenant possessions, so it is crucial you have this in order. Your Property Manager will be happy to assist you in finding a broker if you need guidance.
HOW MUCH IS THE BOND FOR MY RENTAL PROPERTY?
The security bond is four weeks rent. The security bond acts to cover any costs you may be liable for at the end of a tenancy, such as damage you caused to property, water usage or unpaid rent.
WHEN CAN I MOVE INTO MY RENTAL PROPERTY?
Once your Residential Tenancy Agreement is signed and your initial payments are made, we schedule an induction time that suits you, and your move-in date is confirmed.
Once confirmed, a member from our Property Management team will meet you at your new home. Here, we’ll give you a thorough walk-through and induction into your new property. You’ll be issued with keys, remotes and all relevant documentation relating to the property.
HOW OFTEN ARE INSPECTIONS CONDUCTED? WILL YOU GIVE ME NOTICE?
Your first inspection is conducted six weeks after you move in. After that, inspections occur every three months. We give you plenty of notice – we’ll send you an email notification approximately 10 days before your inspection, and second reminder four days before.
You’ll also receive the Property Condition Report at the start of your tenancy which accurately documents the condition of your property before you move in, and at the end of your lease we carefully conduct a final condition report where we compare the property to the original condition report and make sure everything has been left in the same condition. Legally we allow for reasonable wear and tear, but we expect the property to be presented in a clean and safe manner.
AM I ALLOWED PETS IN MY PROPERTY?
You must have the owner’s permission before keeping a pet on your property, and you are responsible for any damage your pet causes. You will also be required to pay a pet bond. Here are a few tips which can help you safely maintain the inside and outside of the property when you share your home with a pet:
Make sure your pet is toilet trained and promptly clean up rubbish and spills caused by the pet, including faeces and urine.
Repair damage that has been caused by the pet, and take steps to prevent your pet from making loud noises or otherwise creating a disturbance.
Remember you are required to have a professional contractor spray your property for fleas at the end of your tenancy.
WHAT AM I RESPONSIBLE FOR INSIDE THE RENTAL PROPERTY?
Throughout your tenancy, you are responsible for caring for the property and keeping it clean. The following are some steps you can take to ensure you do:
Clean the home on a regular basis. When cleaning, pay attention to small details such as the range-hood and exhaust fan, as well as the vents and filters on air conditioners, heating units and other fans.
Remember to keep areas prone to dampness dry and clean regularly to prevent the build-up of soap scum, moulds and mildew.
Remove dirt, smears and other marks from floors and walls promptly. Avoid patching or painting actual holes and other damage to walls unless you have first spoken with the Vivid Service Desk.
Test safety switches such as RCDs and smoke alarms regularly to ensure that they are functioning properly.
WHAT PROPERTY MANAGEMENT FEES AM I RESPONSIBLE FOR AS THE TENANT?
You are responsible for paying your rent fortnightly in advance.
As the tenant are responsible for consumption of electricity, gas, water usage, telephone, and internet during your tenancy period.
Tenants Contents Insurance
If you have caused damage to the property, you are responsible for advising us and you will have to pay for the repairs as part of your lease agreement.
Your property owners is responsible for paying council rates, water rates, land tax, and all other corporate charges.
Your property owner is responsible for maintaining the property in a reasonable state of repair and comply with building, health and safety laws.
WHAT IF I NEED TO REPORT A MAINTENANCE ISSUE, CAN I CALL MY RENTAL PROPERTY MANAGER?
All maintenance requests are received, managed and controlled through the central Vivid Service Desk to ensure they are dealt with efficiently. If we cannot resolve your issue with you immediately over the phone, we assign it to one of our trusted Vivid-approved service partners who will resolve it as swiftly as possible. Maintenance requests are generally classified as:
Urgent - An emergency, a utility outage or failure of some form which prevents you from benefiting from the basic operation of the home.
General - A failure of some form which is preventing the general amenity of the property, however, is not urgent in respect of disturbing basic use and service.
Minor - All general maintenance requirement not affecting the immediate amenity of the property for the tenant however, will require attendance.
WHAT IF I NEED TO BREAK MY LEASE EARLY?
While we certainly hope you will enjoy living in your property, we understand that sometimes circumstances change and it may become necessary for you to relocate before the end of your lease.
In some cases, we might be able to negotiate an alternative arrangement with the property owner but it is important to note that when you began your tenancy, you entered into a legal and binding contract. Breaking your lease before the end of the fixed term does have consequences:
Rent is still due for the remainder of the fixed term until the lease expires, or, until a new tenant is approved and takes possession of the property.
Damages may be owed and are payable for breaking the lease. Owners are legally entitled to be repaid certain costs that arise once a lease is broken. This includes the costs to relet the property, such as bond inspection fees, advertising costs, and any shortfall in the payment of rent for the remainder of the lease.
Property maintenance is still your responsibility for the remainder of the fixed term until either a new tenant is approved and assumes possession of the property, or your lease expires. The inside of your property should be kept clean and clear of cobwebs and dust, and the outside grounds should be kept tidy, with the lawns mowed and plants and other landscaping watered on a regular basis.
Should you wish to vacate the property and leave before the end of a fixed term lease, we must receive your notice in writing. Verbal notification will not be accepted.
WHAT DO I DO IF I HAVE MISPLACED MY KEYS?
If you have misplaced your keys during business hours, we may be able to meet you at your property and provide access but if we are unable to meet you or its outside of business hours then you may elect to contact a locksmith to help you gain entry, but you will need to do so at your own expense. You are not permitted to damage your property in an attempt to gain entry, you will be liable for any repairs if you do.
WHAT HAPPENS IF I RECEIVE THE OWNERS MAIL?
Should you receive mail and other correspondence addressed to the property owner or a previous tenant please forward this to us as soon as possible. We are able to forward any mail on. And just as we do it for them, we will do the same for you when your tenancy finishes.
HOW WILL MY RENTAL PROPERTY MANAGEMENT COMPANY COMMUNICATE WITH ME?
Our open and clear communication policy means that during your tenancy, you’ll receive all notices and information via email. At the start, make sure Vivid is on your email safe list and check your email and junk mail folder regularly for information.