maintenance & repairs

Vivid Service Desk

Contacting us is fast and easy for all your enquiries and requests, and we always respond as matter of urgency. All maintenance requests are received, managed and controlled through the central Vivid Service Desk to ensure they are dealt with efficiently.

If we cannot resolve your issue with you immediately over the phone, we assign it to one of our trusted Vivid-approved service partners who will resolve it as swiftly as possible.

If your request is urgent, please call 08 6241 6200

  • Call 08 6241 6200 and report your issue to the Service Desk immediately.

    An emergency, a utility outage or failure of some form which prevents you from benefiting from the basic operation of the home.

    This may cause injury to the occupants or damage to the property. This is managed immediately by the Service Desk who will determine the most appropriate cause of action. The Service Desk will provide telephone support in order to assist you in isolating the service or undertake any immediate actions as required in order to protect the occupants and the property safely. This may cause injury to the occupants or damage to the property. This is managed immediately by the Service Desk who will determine the most appropriate cause of action. The Service Desk will provide telephone support in order to assist you in isolating the service or undertake any immediate actions as required in order to protect the occupants and the property safely.

  • A failure of some form which is preventing the general amenity of the property, however, is not urgent in respect of disturbing basic use and service. A failure of some form which is preventing the general amenity of the property, however, is not urgent in respect of disturbing basic use and service.

    For non-emergencies the request is logged, verified and a Vivid-approved service partners sent to fix the issue as quickly as possible. For non-emergencies the request is logged, verified and a Vivid-approved service partner is sent to fix the issue as quickly as possible.

  • All general maintenance requirement not affecting the immediate amenity of the property for the tenant however, will require attendance.  All general maintenance requirement not affecting the immediate amenity of the property for the tenant however, will require attendance.

    These requests are logged and attendance agreed or deferred on the basis that it is more effective and efficient to attend to the matter at a later date or when other maintenance is being attended to at the property.

Maintenance Request:

sign up to our newsletter

Be the first to know about the latest exclusive news and market updates.

find

Vivid Property Management
Level 1, 22 Gibberd Road, Balcatta, WA 6021

contact

Telephone: +61 8 62416200